FAQs
If you received the wrong order or damaged pieces, please email us at info@nicole-ann.com so we can make it right
Each box is billed on the 1st of the month.
When choosing a subscription box, you can opt in to add the paint colors we use or just use your own! Otherwise there are no customizations as each box comes as a specially picked surprise.
One the order is placed we are unable to cancel. When order the subscription box, if you cancel before the next billing date you will not be charged for that box.
Shipping & Returns
At this time we do not accept returns. However if there is an issue with your order please contact us at info@nicole-ann.com
Current processing times for orders is 10-14 business days but some orders may ship sooner. We ship orders Monday through Friday.
Each order is cut as it is placed. Once it has been cut we will package and ship it to you!
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